Refund policy
Return & Refund Policy – Zayvera Collection
1. Return Policy (7 Days)
We offer a 7-day return policy, meaning you can request a return within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must include original packaging and tags
- Must have proof of purchase (receipt or order confirmation)
2. How to Request a Return
To start a return, contact us:
📞 WhatsApp: 03290010055
📧 Email: umerliaqat5144@gmail.com
- Once your request is reviewed and approved, we will provide:
- Return instructions
- Return shipping details
⚠️ Items sent without prior approval will not be accepted.
3. Damaged, Defective, or Wrong Items
Please check your order upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us within 24 hours of delivery with clear pictures so we can resolve the issue quickly.
4. Non-Returnable Items
The following items cannot be returned:
- Customized or special order items
- Personal use items (for hygiene reasons, e.g., certain jewellery)
- Sale or discounted items
- Gift cards
5. Exchanges
- We currently do not offer direct exchanges.
- To get a different item, return your product (if eligible) and place a new order.
6. Refunds
- Once we receive and inspect your return, we will notify you of approval status.
- If approved, your refund will be processed within 7 business days to your original payment method.
⏳ Please note: Banks or payment providers may take additional time to process refunds.
7. Delayed Refunds
If you haven’t received your refund after 15 business days, please contact us:
📞 WhatsApp: 03290010055
📧 Email: umerliaqat5144@gmail.com
8. Contact Us
For any questions regarding returns or refunds:
Zayvera Collection
📧 umerliaqat5144@gmail.com
📞 03290010055
📍 Ali Park, Bedian Road, Lahore Cantt